Legal Center

Privacy Policy

This Privacy Policy describes how Neatology LLC (“Neatology,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information in connection with our services and communications. By accessing our website, booking services, communicating with us (including via SMS), or interacting with any Neatology platform, you consent to the practices described here.

1. Information We Collect

We collect personal information to provide our services, fulfill legal obligations, and operate efficiently. Categories include:

A. Information You Provide Directly

• Name
• Email address
• Phone number
• Service address and billing address
• Booking history and service preferences
• Payment information (processed by PCI-compliant third parties; we do not store full card numbers)
• Customer portal account credentials
• Communications (SMS, email, support inquiries)

B. Information Automatically Collected

• IP address and approximate geolocation
• Device and browser information
• Cookies, analytics identifiers, and website usage data

C. Information Collected via SMS & Communications

• Phone number used to enroll
• Message content, timestamps, and delivery logs
• Opt-in and opt-out records (as required under TCPA and CTIA guidelines)

2. How We Use Personal Information

We use your information for:

• Providing, scheduling, and modifying cleaning services
• Processing payments and sending service confirmations
• Sending SMS notifications, reminders, and account alerts
• Delivering customer support and follow-up communications
• Improving our operations, services, and website performance
• Complying with federal and state laws, including New York, New Jersey, and Colorado consumer protection regulations
• Fraud prevention, security monitoring, and incident investigation
• Maintaining required TCPA records of consent and opt-out requests

Neatology does not sell personal information.

3. SMS Communications & Consent (TCPA & CTIA)

By providing your phone number and opting in through our website, customer portal, booking form, or written or verbal request, you consent to receive SMS messages related to:

• Service confirmations
• Service reminders
• Cleaner arrival notifications
• Delay or update alerts
• Account information and support responses

Message frequency may vary. Message and data rates may apply.

Opt Out: Text STOP at any time to discontinue messages. You will receive one final confirmation message.

Help: Text HELP, or contact support@neatologyny.com.

SMS Consent Non-Sharing: Neatology does not sell, rent, disclose, or share SMS opt-in consent or phone numbers with any third parties or affiliates for their own marketing purposes, in accordance with TCPA, CTIA, and FCC rules.

4. How We Share Information

We may share personal information only with:

A. Authorized Service Providers (Under Binding Agreements)

Payment processors (PCI-compliant), SMS delivery platforms, booking and scheduling tools, website hosting, and IT service providers. These partners are permitted to use information solely to perform contracted services on our behalf.

B. Legal & Compliance Requirements

We may disclose information to comply with federal or state law (including New York, New Jersey, and Colorado), court orders or legal processes, fraud prevention, security investigations, and lawful requests from authorities.

Neatology does not share personal data with third parties for independent marketing purposes.

5. Data Security

Neatology employs administrative, technical, and physical safeguards aligned with widely recognized industry standards, including the NIST Cybersecurity Framework, to protect personal information from unauthorized access, disclosure, or alteration. No system is completely secure; however, we continuously monitor and update our security practices.

6. Cookies & Tracking Technologies

We use cookies and analytics tools to personalize content, improve user experience, monitor website performance, and analyze trends. You may disable cookies through your browser settings.

7. Your Privacy Rights (NY, NJ & CO)

Depending on your state of residence, you may have rights to access, correct, or request deletion of personal information, opt out of certain processing, or request limitations on data use where applicable. Requests may be submitted to support@neatologyny.com.

8. Children’s Privacy (Strict 16+ Policy)

Neatology’s services and communications are not intended for individuals under the age of 16. We do not knowingly collect information from anyone under 16. If such data is discovered, it will be deleted in compliance with COPPA and applicable state law.

9. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. Updates will be posted to this page with a revised “Last Updated” date.

SMS Terms & Conditions

These SMS Terms & Conditions (“SMS Terms”) govern your enrollment and participation in Neatology’s SMS notification program. By opting in, you acknowledge and agree to comply with these terms and applicable federal and state laws.

1. Program Description

Neatology may send SMS messages related to:

• Booking confirmations
• Appointment reminders
• Service updates
• Cleaner arrival notifications
• Delay alerts
• Customer support communications
• Account-related notifications

Message frequency varies. Message and data rates may apply.

2. Consent Requirements (TCPA Compliant)

By opting in, you affirm that you are the authorized owner or user of the mobile number provided, are at least 16 years of age, and consent to receive SMS messages governed by the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227) and applicable FCC rules (47 C.F.R. § 64.1200).

Enrollment methods may include:

• Website booking forms
• Customer portal registration
• Written consent
• Verbal authorization recorded in accordance with TCPA requirements
• Texting START or another documented opt-in keyword

3. Opt-Out and Help Instructions (Mandatory CTIA Compliance)

Opt Out: Text STOP at any time. You will receive a confirmation that you have been unsubscribed.

Help: Text HELP or contact support@neatologyny.com or call (518) 307-8851.

4. Privacy & Data Use

Your SMS participation is subject to our Privacy Policy at https://legal.neatologyny.com.

Mandatory Statement: Neatology does not sell, rent, disclose, or share SMS opt-in consent or phone numbers with third parties or affiliates for their own marketing purposes, in accordance with TCPA, CTIA, and state privacy regulations.

5. Eligibility (Strict 16+ Policy)

Neatology’s SMS services are intended solely for individuals 16 years of age or older, consistent with COPPA standards, state privacy requirements, and internal company policy. Minors under 16 may not enroll.

6. Disclaimers & Limitation of Liability

Neatology is not liable for delayed or undelivered messages, carrier network failures, typographical errors in contact information, or user negligence or unauthorized access to devices. SMS services are provided “as is” without warranties of any kind.

7. Governing Law

These SMS Terms are governed by federal TCPA and FCC regulations, as well as applicable state consumer protection laws, including New York, New Jersey, and Colorado. Any legal disputes shall be resolved in the courts of New York State, unless otherwise required by law.

8. Changes to SMS Terms

We may modify these SMS Terms periodically. Updates will be posted to this page with a revised “Last Updated” date.

Contact Information

Neatology LLC
418 Broadway
Albany, NY 12207
Phone: (518) 307-8851
Email: info@neatologyny.com
Website: https://www.neatologyny.com