This Privacy Policy explains how Neatology LLC (“Neatology,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information. Neatology provides residential cleaning, vacation rental cleaning, seasonal home services, and related offerings throughout the United States.

By accessing our website, booking services, communicating with us (including via SMS), or interacting with Neatology platforms, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

• Name
• Email address
• Phone number
• Service and billing address
• Booking history and preferences
• Account credentials for customer portals
• Payment information (processed by PCI-compliant third parties)
• SMS, email, and support communications

B. Information Collected Automatically

• IP address and approximate location
• Device and browser information
• Pages viewed and usage analytics
• Cookies and similar tracking tools

C. SMS & Communications Data

• Phone number used to enroll
• Message content and timestamps
• Opt-in and opt-out records (required under TCPA)

2. How We Use Personal Information

• Provide, schedule, and manage cleaning services
• Send confirmations, reminders, and operational updates
• Process payments and invoices
• Respond to customer support inquiries
• Improve website and service functionality
• Detect and prevent fraud and security issues
• Comply with federal and state laws

We do not sell personal information.

3. SMS Communications & Consent (TCPA & CTIA Compliant)

By providing your phone number and opting in, you consent to receive SMS messages regarding:

• Booking confirmations
• Service reminders
• Arrival notifications
• Delay or update alerts
• Customer support responses

Message frequency may vary. Message and data rates may apply.

Opt-Out: Text STOP at any time.

HELP: Text HELP or contact info@neatologyny.com.

We do not sell or share SMS consent with any third parties.

4. How We Share Information

A. Service Providers

We share information with trusted vendors who help us provide services, including payment processors, SMS platforms, booking tools, and hosting providers.

B. Legal Requirements

We may disclose information if required by law, including under New York, New Jersey, and Colorado consumer protection regulations.

5. Data Security

Neatology uses administrative, physical, and technical safeguards aligned with the NIST Cybersecurity Framework to protect personal information. While no system is completely secure, we continually update our security practices.

6. Cookies & Tracking Technologies

We use cookies and analytics tools to understand usage patterns and enhance user experience. You may choose to disable cookies in your browser settings.

7. Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, or delete personal information. Contact us at info@neatologyny.com to submit a request.

8. Children’s Privacy (16+ Policy)

Neatology’s services are intended for individuals aged 16 and older. We do not knowingly collect information from anyone under 16.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date.

10. Contact Information

Neatology LLC
418 Broadway
Albany, NY 12207
Phone: (518) 307-8851
Email: info@neatologyny.com

These SMS Terms & Conditions (“SMS Terms”) govern your enrollment in Neatology LLC’s (“Neatology,” “we,” “us,” or “our”) SMS programs. By opting in, you agree to comply with these Terms as well as all applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA), FCC rules, CTIA guidelines, and consumer protection laws in New York, New Jersey, and Colorado.

1. Program Description

Neatology sends operational, non-marketing SMS messages, including:

• Booking confirmations
• Appointment reminders
• Cleaner arrival notifications
• Delay or update alerts
• Service completion messages
• Account or portal notifications
• Customer support responses

Message frequency may vary. Message and data rates may apply.

2. Consent & Eligibility

By providing your mobile phone number and opting in, you confirm:

• You are the owner or authorized user of the number provided;
• You are at least 16 years old;
• You provide “prior express consent” under TCPA 47 U.S.C. § 227 and FCC rules (47 CFR § 64.1200).

Opt-in methods include checking a consent box on booking forms, creating a customer portal account, requesting SMS updates verbally or in writing, or texting a Neatology opt-in keyword such as START.

3. Opt-Out Instructions

You may unsubscribe at any time by replying STOP to any Neatology SMS message.

After sending STOP, you will receive a one-time confirmation message.

To rejoin later, text START or provide consent again through any approved method.

4. Help & Support

For assistance, reply HELP to any SMS, or contact:

• Email: info@neatologyny.com
• Phone: (518) 307-8851
• Website: https://www.neatologyny.com

5. Privacy & Data Use

Neatology collects and stores SMS consent and message records as required under TCPA and CTIA regulations. Our full Privacy Policy is available at:

View Privacy Policy

Neatology does not sell, rent, or share SMS consent with any third parties or affiliates.

6. Charges & Carrier Disclaimers

Neatology does not charge fees for SMS delivery; however, standard carrier rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

7. Age Restriction

Neatology’s SMS program is available only to individuals aged 16 and older. We do not knowingly communicate via SMS with individuals under 16.

8. Prohibited Use

You may not use Neatology SMS services for any unlawful, abusive, or unauthorized purpose.

9. Limitation of Liability

To the fullest extent permitted by law, Neatology is not liable for indirect, incidental, punitive, or consequential damages resulting from participation in SMS programs.

10. Governing Law

These SMS Terms are governed by:

• Federal TCPA regulations
• FCC rules
• CTIA Messaging Principles
• Consumer protection laws of New York, New Jersey, and Colorado

Disputes shall be resolved in New York courts unless otherwise required by law.

11. Changes to These Terms

We may update these SMS Terms periodically. Updates will be posted with the revised “Last Updated” date.

12. Contact Information

Neatology LLC
418 Broadway
Albany, NY 12207
Phone: (518) 307-8851
Email: info@neatologyny.com
Website: https://www.neatologyny.com